Interesting Support Model for OSS Dev's

I saw an article on slashdot/eweek about a really neat and innovative way of getting support for free and open source software through the developers themselves. The basic idea is the company, OpenLogic, who provides Enterprise-level support, will pay experts in a particular FOSS project to handle high level support requests. The company is calling this initiative the Expert Community Program. I think this is a very smart way of providing quality support. On the one hand, FOSS support companies are limited in their technical knowledge, and FOSS developers are limited in their ability to directly support enterprise-level users.

The full article can be found here.